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So far I've watched two episodes, Rush Hour and Overnight. Rush Hour (embedded below) shows in part how they cope with breakdowns, SNAFUs and such. Local operators could learn a lot about communication from this.
“People, not vehicles, are the economic lifeblood of a successful, vibrant city.” - Jahn Gehl to Auckland City Council, September 2010 "We can't solve problems by using the same kind of thinking we used when we created them." - Albert Einstein
This series is also screening on BBC Knowledge at the moment, episode 3 is on tonight at 830pm and then repeated often throughout the week. Though for some reason it's called "The Underground" rather than "The Tube" (and even then my MySky can't make it's mind up either, sometimes calling it "The Underground" and at other times "The Tube" lol). I can only guess that the BBC decided to call the series by an alternate title for when it screens in international syndication.