One week later…

Following on from the complaint I made a week ago about the clouds of smoke coming from the back of a bus on Queen St, NZ Bus advised the following last Friday:

Thank you for your email advising us of vehicle emissions being emitted from Bus 1801 on the 6th January 2011 at approximately 8:45am.

NZ Bus aim to be the way the people of our communities choose to travel. We aim to deliver a service that is reliable and safe at all times.

The information has been sent to our Metrolink City Depot business unit and passed on to the Operations Manager. The bus will be assessed and any necessary action taken.

Thank you once again for bringing this to our attention.

I can’t believe it has taken a week to route the complaint to the right depot. ¬†One way Maxx/NZ Bus could improve their service would be to improve their complaint turn around times from 5 working days.

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