I’m not sure if having a blog helps or not, but I got a response to my request for improvements to the 005 this after noon from “Feedback Co-ordinator” at the Maxx Contact Centre. He / she writes:
Thank you for your feedback regarding the 005 Metrolink service.
With regards to having a larger vehicle for the 7:57am 005 Metrolink service, I have processed your feedback as a formal suggestion to NZ Bus on your behalf, as they are responsible for the vehicles used to operate the 005 service and will respond to you directly.
Their email address is
The reference number for your suggestion to NZ Bus is 2011/01820.
With regards to having an additional 005 service between 7:57am and 8:37am from Westmere, I have processed your feedback as a separate suggestion to the Public Transport Operations unit at Auckland Transport, as they are responsible for bus network planning in the Auckland region and will respond to you directly.
The reference number for your suggestion to Auckland Transport is 2011/01956.
If you have any feedback or enquiries in the future, please do not hesitate to contact us again.
You can also speak to a Maxx Customer Service Representative, 6am-9pm Monday to Friday, 7am-8pm Saturday and 8am-6:30pm on Sundays and public holidays; phone (09) 366 6400 or call free on 0800 10 30 80 from Franklin and Rodney District. Alternatively, you can email us at .
Maxx Contact Centre
So far so good. I’ll keep you posted on the responses from NZ Bus and Auckland Transport respectively.