There is nothing more frustrating than waiting at a wet bus stop for a bus that never arrives. That happened this morning to me with the 024. I probably should complain to the Maxx call centre but I really can’t be bothered, because: I have to wait for 10 days before […]
Maxx
2 posts
I’m a big fan of continuous improvement. Any business looking for opportunities to lift their game, should be soliciting feedback from customers – it’s an important part of business. Customers need to be actively incentivised to provide feedback, and the feedback mechanism should be straightforward and rewarding. This morning the 024 8:00am service didn’t […]